2025 Public-Sector HRD Program

Two things I changed

1. Turning a two-line request into a needs survey

The client wanted a women's leadership course that spoke to what female employees actually struggle with. The request was two sentences long. I designed an 8-question pre-survey on their day-to-day concerns and what held them back from growing into leadership, and I made sure I could explain why each question was there.

The instructor built the course around the results. In class, senior women managers heard the concerns of junior employees and realized their own view had quietly narrowed. The session turned into mutual mentoring, with advice and encouragement going both ways. Many participant reviews said the course felt well put together. Afterward, the instructor told me they had taught similar courses at other companies but had never had this kind of input, and that it gave them a new angle.

2. Rebuilding the annual report: not just the design, but the message

My manager asked for a new format for the year-end report. I didn't just restyle it. I kept asking what the client needed to see: which numbers and charts would land, and what message each section should carry. We ended up structuring it as "what the proposal promised, then what happened," with key numbers highlighted dashboard-style.

While compiling the data, I noticed that different sections mixed simple and weighted averages, so the totals didn't match. I raised it, we agreed on one method (weighted averages), and I built the formulas so totals updated as each course's data came in. My manager said I had a good eye for catching these issues.

What I did day to day

• Ran on-site operations for all 9 courses: venue setup, instructor check-ins, and day-of issues.
• Managed logistics end to end: venues, meals, transport, insurance, name tags, and training supplies.
• Kept participants and instructors in the loop: sourced speakers, sent notices by text and email, and handled phone inquiries.
• Turned survey data into reports: built surveys, cleaned the responses, wrote course result reports, and put together the annual final report.

Results

Overall satisfaction is a team result from the participant survey, on a 5-point scale.